Refund Policy
At Haramain Gifts, we take pride in providing our customers with the unique opportunity to distribute Quran and prayer mats in the sacred cities of Makkah and Madina. Our services are designed to ensure that your gifts reach their intended recipients with the utmost care and respect. However, we understand that there may be instances where you require a refund. Please review our refund policy below:
1. Eligibility for Refunds
Processing Time: Refund requests must be made within 7 days of placing your order. After this period, all sales are considered final.
Condition of Services: Refunds are only applicable if the service has not yet been initiated. Once the distribution process has begun, including the purchasing, packaging, or delivery stages, refunds will not be available.
2. Non-Refundable Situations
Completed Services: If your order has been successfully processed, including the distribution of Quran or prayer mats in Makkah or Madina, it is non-refundable.
Change of Mind: We do not offer refunds for orders canceled due to a change of mind after the service has commenced.
3. Process for Refunds
Refund Request: To initiate a refund, please contact our customer service team with your order details and reason for the request.
Review and Approval: Our team will review your request within 1-3 business days and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to the original method of payment within 5-7 business days.
4. Exceptions
Service Errors: If there is an error in the service provided (e.g., incorrect items distributed or failure to distribute as promised), we will rectify the issue or offer a full refund.
Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, political unrest), refunds will be considered on a case-by-case basis.
5. Contact Us
If you have any questions about our refund policy, please contact us at [your contact details]. We are here to assist you and ensure your experience with Haramain Gifts is fulfilling and satisfactory.
1. Eligibility for Refunds
Processing Time: Refund requests must be made within 7 days of placing your order. After this period, all sales are considered final.
Condition of Services: Refunds are only applicable if the service has not yet been initiated. Once the distribution process has begun, including the purchasing, packaging, or delivery stages, refunds will not be available.
2. Non-Refundable Situations
Completed Services: If your order has been successfully processed, including the distribution of Quran or prayer mats in Makkah or Madina, it is non-refundable.
Change of Mind: We do not offer refunds for orders canceled due to a change of mind after the service has commenced.
3. Process for Refunds
Refund Request: To initiate a refund, please contact our customer service team with your order details and reason for the request.
Review and Approval: Our team will review your request within 1-3 business days and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to the original method of payment within 5-7 business days.
4. Exceptions
Service Errors: If there is an error in the service provided (e.g., incorrect items distributed or failure to distribute as promised), we will rectify the issue or offer a full refund.
Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, political unrest), refunds will be considered on a case-by-case basis.
5. Contact Us
If you have any questions about our refund policy, please contact us at [your contact details]. We are here to assist you and ensure your experience with Haramain Gifts is fulfilling and satisfactory.